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Membership Frequently Asked Questions

Questions

Q:   How do I request an additional or replacement membership card?

A:    All members now receive 2 membership cards.  If you've misplaced your card permanently, you can order a new card for a $5 processing fee*.  The Membership Office is open Monday–Friday from 8:00am-4:30pm excluding holidays (616/336-4312).  *Prices subject to change.

Q:   Why do I have to show a photo I.D. when I use my card at the zoo?

A:    John Ball Zoo Society is a non-profit organization, and depends upon the revenue generated by memberships to continue supporting John Ball Zoo. Requiring a photo ID at admission prevents the abuse of our membership policies, which are designed to serve our constituency and support the Zoo.

Q:   Can a friend or family member use my membership card EVEN my Plus One or Plus Two Membership without me being with them? 

A:    Memberships are nontransferable and are valid only for named cardholders. Your membership has a tremendous value. To protect the rights of our members, we will ask to see your photo ID at the time of your visit.  Please do not pass out your card to the babysitter or grandma and grandpa to use to enter the Zoo without you.  Your membership card will only allow for your children to enter without mom and dad, but guests MUST be accompanied by the adults in order to enter for free on the Plus One and Two cards.

Q:   If the other member on my card cannot make it to the zoo, can I bring a friend instead?

A:    For the reasons mentioned above you may not substitute a friend for a named cardholder. If you wish to bring friends to the Zoo, please upgrade to a membership with guest privileges, such as the Household Plus One/Two level, or purchase admission at the gate.

Glossary of Terms

Senior Adult: Individual 63 or older who is named on the membership card.

Named Cardholder: Individual 18 or older who is named on the membership card. All adults named on a membership card must have the same address (ID is required at each visit).

Child: Individual 19 or younger who shares a household with the member adult. Children 15 to 19 may visit the Zoo without an adult member if they have your Household (or Household +1/+2) membership card and a license/State ID. The address on their ID must match the address on your membership card.

Grandchild: Individual 19 or younger who is the grandchild of the named cardholder.

Guest: Members in some categories may bring guests with them at each visit. Guests must be accompanied by a named cardholder.

Reciprocal Membership Frequently Asked Questions

Click here for our Reciprocal Membership Frequently Asked Questions.