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GENERAL GUIDELINES
All proceeds benefit and support the programs and activities of John Ball Zoo.

Renting rooms in the Zoo for a private function does not secure exclusive use of the entire facility: only the space rented by agreement.

All public spaces, such as restrooms, walkways, and public decks, remain public during normal operating hours.

Rental activities must be consistent with the mission of the Zoo as an educational and cultural institution and must not interfere with its normal public operations.

If your event is during public hours, John Ball Zoo will not be held liable for crowds and sounds from any guest enjoying their zoo experience.

Rental activities must not endanger visitors, animals or property in the Zoo.

No sales of any kind are permitted on Zoo Grounds or Park Grounds.

John Ball Zoo reserves the right to deny rental to groups deemed inimical to or a risk to Zoo property or interests.

All rental terms and prices are subject to change at the sole discretion of John Ball Zoo.  Rental prices will be set in January for the following year.

Rentals are not permitted on the following holidays: New Year’s Day, President’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve.

Rentals scheduled during holiday weekends will require an additional fee.

All rental guests must abide by the John Ball Zoo rules.

All rentals must have an approximate guest count, within room capacities, given to Facility Rental Staff five days prior to your rental.

John Ball Zoo, the BISSELL Tree House and the Ball Room are smoke-free environments.

John Ball Zoo is not responsible for any damages, loss of materials, valuables or equipment incurred during your rental.

John Ball Zoo is not responsible for any outside contracted services.

If you are arranging media coverage for your rental, prior approval is required.

Additional Requirements of Use will accompany Rent the Zoo, Ball Room, and Bissell Tree House zoo rentals.

INSURANCE
A certificate of liability insurance must be provided in the amount of $1 million for general liability for all rentals.  The County of Kent and the John Ball Zoo must be named as additional insured.  Specific information regarding liability insurance will be provided.  If certificate is not on file, rental may be canceled.

RESERVATIONS and PLANNING
Begin the reservation process by contacting our Facility Rental Office at (616) 336-4314 or facilityrental@jbzoo.org.

All rentals include up to two (2) hours of consultation time, not to exceed 2 visits. All appointments must be scheduled in advance with Facility Rental Staff.  Additional visits will be a charge of $100 each visit.

For wedding rehearsals, one hour will be provided during 9am-5pm business hours for rehearsals.  Additional hours will be charged a fee of $200 per hour.  Rehearsals must be scheduled in advance with Facility Rental Staff. Full paid rentals take priority over rehearsals.  Free rehearsal hour cannot be used for other purposes.

You are not guaranteed access to the facility the day before or the day after your contracted rental date.  If available for access, extra charges may apply.

All reservations are confirmed by a signed contract with John Ball Zoo. A single contact person (contract signer) will be the designated contact for all arrangements and only that person will be authorized to make changes to the rental plan.

The Ball Room and Bissell Tree House are available 8:00 am to 11:00 pm daily.  All rentals must end at 11pm.

After Hours Zoo Rentals are scheduled 6:30 pm to 9:00 pm daily for the months of June, July, and August.

FOOD SERVICE – PREFERRED CATERERS
One of the following food service companies must cater all rentals:
• Applause Catering & Events, 3755 Broadmoor Ave. SE, Suite C, Grand Rapids, MI 49512- 616 940-0001
www.applause-catering.net
• The Catering Company, 1307 East Fulton, Grand Rapids, MI 49503 – 616 454-7475
www.thecateringcompanygr.com
• West Michigan Caterer, 3075 28th Street SW, Grandville, MI 49418 www.westmichigancaterer.com

BEVERAGE SERVICE
All alcoholic beverage sales will go through John Ball Zoo.  Separate terms and conditions, packages, pricing, contracts, and invoices will accompany all alcoholic beverage sales.

SET UP and DELIVERY
Set-up and tear-down must occur within the same day, beginning and ending at pre-approved times, or additional hours will be charged.  All deliveries must be scheduled in advance through the Facility Rental Staff. 

There is no refrigerated space available to store flowers, cakes, etc., so please schedule deliveries accordingly.

Any items left after the rental will be forfeited and removed at the client’s expense.

OUTSIDE SERVICES
All entertainment, musicians, photographers and rental equipment (tents, chairs, piano) must be approved by the facilities coordinator.  Each vendor is responsible for bringing all necessary equipment needed. 

No outside service may interfere with the public’s ability to enjoy their zoo visit, which includes, but is not limited to, blocking exhibits, blocking pathways, gaining access to restricted areas.

John Ball Zoo will not provide supplies for vendor use, including lifts, ladders, extension cords, batteries, tool, tape, etc.

John Ball Zoo has final say on all sound levels, as surrounding areas (both public and animal exhibits) must be under manageable sound levels.

Photographing in the zoo is acceptable during regular business hours (unless purchasing After Hours package) but must follow the following protocol: cannot interfere with normal animal activities and behaviors; must not disrupt other John Ball Zoo guests; may not block any public pathways; photographer and subjects must remain on all public pathways; no climbing on statues, exhibits, rocks, trees, etc.  As facility renter, you are responsible for conveying these protocols to the photographer.

The individual, group or organization seeking use of John Ball Zoo assumes liability for damage to any of the Zoo’s exhibits or property by the lessee’s contractors (florists, musicians, rental companies, etc).

All promotional copy, invitations, flyers and other printed and electronic materials must be submitted to the facilities coordinator for approval, prior to publishing.

DECORATIONS
All decorations and lighting must be approved by the facilities coordinator.

Specific restrictions include:  no open flames - candles must be enclosed in hurricane lamps or glass shields, no live animals, no balloons of any kind, no use of ladders, no rice, birdseed, flower petals, confetti or glitter, no flammable materials, such as sparklers and firecrackers, no straw or hay, no special effects equipment, including but not limited to, smoke, fog, and pyrotechnic machines. 

Tape, tacks, staples, nails, screws or putty on walls or fixtures belonging to the Zoo are not permitted.

Decorations may not be affixed to any wall or ceiling.

Clean up and tear down of decorations, furniture or other property of the renter must be completed within the time stated in your contract or an additional fee will apply.